I need some advice. As you know (because I've told you ad nauseam), I am extremely unbelievably very (VERY!) busy. Too busy for my own good. Not that I am complaining too much - a busy life is a full life and I would far rather have a life that is a little too full than too empty.
However, I have realized that I need to focus my limited resources (time and energy) into the things that are most important - firstly my kids, secondly my income. Oh, and my marriage, but I will be the first to admit that my poor long-suffering husband often goes short-changed.
There are things that I want to do, things that take up a huge amount of my time but that don't satisfy my three main priorities (kids, marriage, income). Which means they go to the bottom of the queue for when I have time. Haha, time. Right.
One of these things is my personal email. I get lots of emails on a weekly basis from wonderful people around the world who have either read my book, or my blog, or have heard about my story. They send very moving emails, reaching out to me, asking for support or just an ear to listen or a shoulder to lean on.
"Hi Tertia, my name is xxx. My husband and I are
battling with fertility...."
"Hi Tertia,I don't know even where to start..... I really don't know where to turn next and I desperately needs advice...."
And I am embarrassed to say that I have not gotten back to many of them. I whip through my personal emails when I have time, answering what I can, when I can and I 'save' the special ones for when I have time to compose a decent response. I have emails that are over 3 months old that are still waiting for the time and the decent response. Truth is, I am not going to get the time unless I take time away from any of the three priorities. Or never sleep again.
So what do I do? Do I send a polite auto response saying "thank you very much for your email, I would love to respond however I do not have the time"? That sounds incredibly heartless. Do I just ignore them? That sounds worse. I would feel very hurt if I had sent a heartfelt email to someone and they ignored me. Do I create a standard template that says something like "Dear ______, thanks for your email. I am sorry to hear you are having such a tough time. I hope things work out for you soon. Kind regards, Tertia" . So unfeeling.
It sounds ridiculous - how long does it take someone to answer an email? Well, it takes more than a few minutes to read the email, digest it, and compose a proper response. I quite honestly don't have those 100x 10 minutes it takes.
I have another plan that I wanted to bounce off you. I have a wonderful friend who works with me, and who has been through even more IVFs than I have. She knows this world as well and as painfully as I do. I thought of asking her to respond on my behalf. To offer the support and guidance that these people are asking me to do? What do you think? She is keen to do it, so that is no problem, it is just that I am not sure how it will come across?
So, what would you do if you had a hundred emails in your in box, waiting for answers and support that you don't have the capacity to give? Ignore, auto response, standard template or ask-a-friend?